Shipping Policy

At Palms and Padel, we carefully prepare every order so your pieces arrive safely and ready for your next match.

Order Processing

Orders are typically processed and dispatched within 1–3 business days after your order is placed.

Orders placed on weekends or U.S. holidays will begin processing on the next business day.

During product launches, promotions, holidays, or periods of high order volume, processing may take slightly longer. If there is a significant delay, we will do our best to notify you.

Once your order has shipped, you will receive an email with your tracking information.

United States Shipping

We currently ship orders throughout the United States.

U.S. orders are shipped via UPS or another trusted shipping carrier, depending on the destination and shipping service selected at checkout.

Available shipping options and estimated delivery times will be displayed at checkout.

Please note that estimated delivery times begin once your order has been dispatched and are not guaranteed delivery dates.

International Shipping

We ship internationally to select countries.

International orders are shipped via DHL or another trusted international carrier, depending on the destination.

Estimated delivery times are generally 5–15 business days after dispatch, although delivery times may vary depending on the destination, customs processing, carrier delays, and local conditions.

Shipping options and costs will be calculated and displayed at checkout.

Duties & Taxes

Where indicated at checkout, applicable duties and taxes are included in the shipping cost.

If duties and taxes are not included at checkout, the customer may be responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Palms and Padel is not responsible for delays caused by customs.

Shipping Delays

Once an order has been handed over to the shipping carrier, delivery is outside of our direct control.

Shipping delays may occur due to:

• Severe weather

• Carrier delays

• Customs processing

• Incorrect or incomplete shipping information

• Holidays and periods of high shipping volume

• Other circumstances outside of Palms and Padel's control

If your tracking information indicates that your package is delayed, please contact the shipping carrier directly using your tracking number.

If your tracking information has not updated for an extended period, please contact us at k@palmsandpadel.com and we will do our best to assist you.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your order.

If you realize that you have entered an incorrect address, contact us as soon as possible at k@palmsandpadel.com.

We will do our best to update the address before your order ships, but we cannot guarantee that changes can be made once an order has been processed.

Palms and Padel is not responsible for orders delivered to an incorrect address provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.

Lost or Stolen Packages

Palms and Padel is not responsible for packages that are confirmed by the carrier as delivered to the address provided at checkout.

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, building management, or the carrier.

If the package still cannot be located, please contact the shipping carrier directly to open a claim.

Damaged Packages

If your package arrives visibly damaged, please photograph the packaging and the damaged item and contact us at k@palmsandpadel.com as soon as possible.

Please include your order number and photos so we can assist you.

Pre-Orders & Delayed Items

If your order contains a pre-order or an item with a future shipping date, your order may ship once all items are available unless otherwise stated at checkout.

Specific shipping dates for pre-order items will be communicated on the relevant product page.

Contact Us

If you have questions about your order or shipping, please contact us:

Palms and Padel
Email: k@palmsandpadel.com
Website: www.palmsandpadel.com

Palms and Padel reserves the right to update or modify this Shipping Policy at any time. The policy applicable to your purchase is the policy in effect at the time your order was placed.