Refund & Return Policy

At Palms and Padel, we want you to love every piece you purchase. For your convenience, we accept eligible returns within 30 days of delivery.

Eligibility for Returns

To be eligible for a return, items must:

• Be returned within 30 days of delivery.
• Be unused, unworn, unwashed, and in original condition.
• Have all original tags and labels attached.
• Be returned in the original packaging, where applicable.
• Be free from makeup, deodorant, perfume, pet hair, stains, or other signs of wear.

We reserve the right to refuse a return if an item does not meet these requirements.

Final Sale & Non-Returnable Items

Certain products are not eligible for return or refund, including:

• Final Sale items
• Sale items marked as Final Sale
• Socks and other intimate or hygiene-sensitive products
• Underwear
• Swimwear
• Gift cards
• Personalized or customized products
• Items specifically identified as non-returnable on the product page

For hygiene reasons, socks, underwear, and swimwear cannot be returned once purchased.

How to Make a Return

To initiate a return, please contact us at k@palmsandpadel.com with your order number and the item(s) you wish to return.

Once your return request is approved, we will provide instructions for sending your item back.

Customers are responsible for ensuring that returned items are properly packaged and protected during transit. We recommend using a trackable shipping service.

Original shipping charges are non-refundable.

Return shipping costs are the responsibility of the customer unless the item received was defective, damaged, or incorrect.

Refunds

Once your return is received and inspected, we will notify you whether your return has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for your bank or credit card provider to process the refund after it has been issued.

If the returned item does not meet our return requirements, we may refuse the return or issue a partial refund.

Defective, Damaged, or Incorrect Items

If your order arrives defective, damaged, or you receive the wrong item, please contact us at k@palmsandpadel.com within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

If the issue is confirmed to be a manufacturing defect or an error on our part, we will provide a replacement, if available, or a full refund, including applicable shipping costs.

Normal wear and tear, improper care, accidents, or damage caused by use are not considered manufacturing defects.

Exchanges

We currently do not guarantee direct exchanges due to limited inventory.

If you need a different size or item, we recommend returning the original item for a refund and placing a new order for the desired item.

International Orders

For international orders, customers are responsible for any customs duties, taxes, or other fees unless otherwise stated at checkout.

International returns must meet the same eligibility requirements outlined above. Original shipping costs, duties, taxes, and other international fees are generally non-refundable.

Returns That Do Not Meet Our Requirements

Palms and Padel reserves the right to refuse returns that do not comply with this policy, including items that are worn, washed, damaged, missing tags or packaging, or otherwise not in their original condition.

We also reserve the right to refuse returns where we reasonably determine that our return policy has been misused or abused, including unusually high volumes of returns or suspected fraudulent activity.

Order Changes & Cancellations

Because we aim to process orders quickly, we cannot guarantee that an order can be changed or canceled after it has been placed.

If you need to make a change to your order, please contact us as soon as possible at k@palmsandpadel.com.

If the order has already been processed or shipped, our standard return policy will apply.

Questions

If you have any questions about a return or refund, please contact us at:

Palms and Padel
Email: k@palmsandpadel.com
Website: www.palmsandpadel.com

Palms and Padel reserves the right to update or modify this Refund & Return Policy at any time. The policy applicable to your purchase is the policy in effect at the time your order was placed.